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Safety and Ordering Questions
Is it safe to order from your website?
Yes. All personal information you send to us is encrypted by security software and we do not store it for future orders. Our website is secured by GoDaddy and will indicate a secure connection when placing an order. The official GoDaddy badge with current certificate can be found on the right side of your screen. In addition, we will never sell or give away any of your personal information. Our Privacy Policy can be found on our Terms and Conditions page.
What payment methods are accepted?
For your convenience, the following payment methods are accepted: Visa, MasterCard, American Express, Discover, PayPal, eCHECK, and Google Checkout. Please note that when using the eCHECK option, the check must clear before we can ship the order. The time this process takes is largely dependent on the issuing bank and could take up to 7 days.
What do all of the emails that I get after placing an order mean?
After placing an order, you will receive several emails. The first email is almost instant and lets you know that your order was received and has been queued for processing. If you do not receive this email within an hour of placing your order, check your spam box as it may have been delivered there. If you still do not find it, please contact us to insure we received the order, but do not re-order as it may be a duplicate.
Usually within 24 hours, you will receive another email telling you that your order is being processed. This means your order has been reviewed by one of our staff, has been processed, and has been submitted to our warehouse(s) for shipment.
Finally, you will receive at least one more email letting you know that your order has shipped. Occasionally, multiple shipping emails will be sent if your order is being shipped from multiple locations.
What should I do if my order was wrong or never arrived?Simply contact us and we will correct the problem.
Why did my order come in multiple packages on different days?
In order to offer the broadest range of products at the best prices, we ship from our facilities as well as direct from our suppliers and manufacturers. If your order arrives in different boxes it is likely due to shipping from multiple locations in order to get the products to you faster and/or at a better price.
How long will it take to get my order?
Generally, orders ship out in 48 to 72 hours, excluding weekends. However, during busy times of the year it may take slightly longer. You will recieve email updates as your order is processed and may check your order status 24 hours a day on our website on your account page.
Why do ammunition and cleaning supplies have to be shipped UPS Ground?
Both ammunition and cleaning solvents are considered hazardous material, and therefore must be shipped UPS Ground.
Do you ship Internationally?
We do not offer shipping outside of the Lower 48 United States at this time. If you would like to add your email address to our mailing list (sign up box on the left side of this page), we will announce the ability to ship internationally if we begin to offer this option.
What happens if an item is backordered?
We update inventory daily and do not offer backordered products for order. However, occasionally popular items sell out during the day before the next inventory update. In this case, you will be contacted via email to inform you that it is backordered and you will be given the option of canceling the item or waiting for it to return to stock.
What is your return policy?Please review our Terms and Conditions page by clicking here. Simply put, if it is our fault, we will fix it free of charge, and if it is not our fault, you can return it.
Why can I not return magazines, trigger groups, barrels, and other firearm parts?
Since these parts are critical to the safe and reliable function of the firearm, we are unable to accept returns of these items. We are not equipped to safely determine compliance of these components; therefore, it must be returned to the manufacturer. The manufacturer has the ability to safely inspect and repair the component or determine if it needs to be replaced. Even though all sales of these items are final, we will work with you and the manufacturer directly to correct the problem as quickly and safely as possible.
Product Questions
Why don't you carry the full line of every brand? We strive to provide a variety of products and brands to our customers. Due to the large number of brands we carry, it is impossible for us to carry each brand's full line of products. We are constantly updating and adding to our selection though, so check back often for new products. If you are looking for a specific item that is not listed, please contact us and we will check our suppliers for availability and provide a cost and delivery quotation to you.What should I do if I have a question about a product?
If your question is a general inquiry about a product sold on our website, simply contact our sales department through our Contact Us page. If the question is very specific or technical, we suggest you contact the manufacturer to make sure you get the most up-to-date and accurate information. The manufacturer and manufacturer's web address when available is listed on the bottom of each product page for your convenience.
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